Privacy Policy
Last updated: September 20, 2025
Table of Contents
MediRide ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ambulance and medical transport services.
By using MediRide services, you consent to the practices described in this Privacy Policy. We comply with applicable privacy laws including HIPAA (Health Insurance Portability and Accountability Act) and local data protection regulations.
1. Information We Collect
Personal Information
- Full name and contact information (phone, email, address)
- Emergency contact details
- Date of birth and identification information
- Insurance information and payment details
- Location data for pickup and transport
Medical Information
- Medical conditions, symptoms, and current medications
- Allergies and medical history relevant to transport
- Vital signs and medical observations during transport
- Treatment provided and medical interventions
- Healthcare provider information and destination facility details
Technical Information
- Device information and IP addresses
- Usage data and service interactions
- GPS location data during service
- Communication logs and call recordings (for quality and emergency purposes)
2. How We Use Your Information
Primary Medical Purposes
- Providing emergency and non-emergency medical transport
- Coordinating care with healthcare providers
- Ensuring appropriate medical interventions during transport
- Facilitating continuity of care
Service Operations
- Processing bookings and payments
- Dispatching appropriate vehicles and personnel
- Quality assurance and service improvement
- Compliance with regulatory requirements
3. Information Sharing and Disclosure
Authorized Medical Sharing
We may share your medical information with healthcare providers, hospitals, and emergency responders directly involved in your care. This is necessary for treatment purposes and is protected under HIPAA regulations.
Required Disclosures
- Emergency situations where disclosure may prevent harm
- Legal requirements and court orders
- Public health and safety requirements
- Insurance claims processing and payment
Service Providers
We may share limited information with trusted service providers who assist in our operations, including payment processors, technology providers, and quality assurance partners. These providers are bound by strict confidentiality agreements.
4. Data Security
Encryption
All data transmitted and stored is encrypted using industry-standard protocols
Access Control
Strict access controls ensure only authorized personnel can access your information
Monitoring
Continuous monitoring and audit trails protect against unauthorized access
We implement comprehensive security measures including encryption, secure servers, regular security audits, and staff training. Our systems are designed to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
5. Medical Privacy Rights (HIPAA)
Your HIPAA Rights
- Right to Access: Request copies of your medical records
- Right to Amend: Request corrections to your medical information
- Right to Restrict: Request limits on who can access your information
- Right to Alternative Communication: Request communication through specific methods
- Right to Accounting: Request a list of disclosures of your information
As a covered entity under HIPAA, MediRide is committed to protecting your protected health information (PHI). We will not use or disclose your medical information without your written authorization except as allowed by law for treatment, payment, and healthcare operations.
7. Your Privacy Rights
Access Your Information
Request access to the personal information we hold about you
Correct Information
Request corrections to inaccurate or incomplete information
Delete Information
Request deletion of your personal information (subject to legal requirements)
Restrict Processing
Request limits on how we process your information
8. Contact Information
Privacy Officer Contact
Email: privacy@mediride.app
Phone: +880-1700-000-000
Address:
MediRide Privacy Department
123 Lokkhipur Road
Rajshahi, Bangladesh
For privacy-related questions, complaints, or to exercise your rights under this policy, please contact our Privacy Officer. We will respond to your request within 30 days.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where required, by direct communication. Your continued use of our services after such changes constitutes acceptance of the updated policy.